Frequently Asked Questions

Everything you need to know about shopping with FKJewellers UAE

Does FKJewellers provide authenticity certificates for gold and diamonds?

Yes, all our jewelry is 100% authentic. Our gold pieces are hallmarked according to UAE regulations, and our diamond jewelry comes with internationally recognized certificates from labs like GIA or IGI.

What are the shipping costs and delivery times within the UAE?

We offer free delivery across the UAE for orders above a certain value. Standard delivery typically takes 1-3 business days depending on your specific emirate.

Can I return or exchange a jewelry item?

We offer a flexible return and exchange policy. Items must be returned within 7 days of purchase in their original condition and packaging, accompanied by the original invoice and certificates.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for eligible orders within the UAE.

Do you offer international shipping outside of the UAE?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I find my correct ring size?

You can refer to our comprehensive Ring Size Guide available on our website, or visit our store in the UAE for a professional measurement.